FAQ

Getting Started

  • Exceptionally user-friendly
  • Accessibility and client support on 24/7 basis
  • Instant confirmation of booking at wholesale rates
  • Direct contract with thousands of reputable hotels all over the world
  • Huge spectrum of tours services available online
  • Up-to-date information with detailed product description, clear images and location details
  • Detailed booking report available online
  • Reliable and prompt visa services
  • Easy integration of content into the clients’ website or reservation system via XML interface

What make us different from other b2b websites?

  • Enriched with top-end functionalities - we provide a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Registration

What is the registration process to become an agent? In order to register, visit our home page and click on ‘Register Now’ on the top end right side of the page. Complete the registration form and submit the details. Our verification team will call you to verify the details provided. After the authentication process, we’ll get back to you with your login credentials which give you access to our online reservation system.

What should I do to retrieve my forgotten password? To retrieve your password, click on ‘Forgot password?’ beneath the login field seen on our home page. Simply enter email id which you used to create your account with us, and we’ll have your password delivered to the given email address.

Tour/Hotel/Holiday Packages Reservation

  • Worldwide hotel reservation
  • City sightseeing tours
  • Desert safaris
  • Luxury culinary tours
  • Yacht and dhow cruises
  • Entrance passes to main touristic attractions
  • Transfers
  • Personalized tours
  • Visa assistance

How can I book your services?

With a few easy steps, you can search, book and confirm your bookings with us. To access our tour services and packages, all you need to do is to log into our website using your unique ID and password

This is an unlikely situation, you can always find the confirmation and vouchered details in Booking Admin panel anytime but still if you face any problem accessing your confirmation details, our Support team is at your service to troubleshoot and resolve your issues at the earliest.

Yes you can cancel the booking subject to Cancellation Terms & Conditions. In case of amendment you need to directly get in touch with our team via telephone or email.

Pricing / Payment

The user can select the currency of his Choice at the time registration the agent. The services will be displayed depending upon the currency selected. The portal supports multiple currency options

In order to maintain accuracy of data and avoid unauthorized access of our client’s personal information, we make sure that all transactions are carried out through our secured server. Moreover, we utilize technical safeguard system such as encryption, socket layers, and firewalls to secure your sensitive information like credit card details

Cancellation / Refund

The system supports online booking only, Booking via telephone & email are offline and can be addressed at  info@saafer.com

What should I do if I need to make a cancellation or amendment of booking?

You can cancel the booking from Agent Dashboard if the booking is in Cancellation deadline. Non Refundable booking are not subject to Cancellation. Amendment is subject to cancellation policy, you need to cancel the existing booking and make new booking

Please refer to our terms and conditions to get an idea about our general cancellation and refund policies. If there is any rule that overrules these conditions, we’ll be clearly mentioning it in the cancellation policy while booking a tour.

Refund depends upon the cancellation policy and the service booked. Any service which is cancelled and meet the criteria of refund, an equivalent amount will be credited into the Agents Vallet immediately. This is dynamic process.

Customer Support / Technical Help

Is it allowable for my clients to speak to your team directly it they need any assistance during tour duration?

Of course, our team is ever willing to support your clients with all their concerns.

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